Privacy Policy

This Privacy Policy describes how Midwest Floor Restoration, LLC ("Midwest Floor Restoration," "we," "us," or "our") collects, uses, and protects information when you visit our website, contact us by form, phone, or text, or request work on a concrete polishing or epoxy coating project.

• Contact and project details you submit through our forms: name, phone number, email address, project address or city, approximate square footage, project type, timeline, and any details you choose to share in the message field.
• Information from phone calls and text messages you exchange with us, including the phone numbers used and the substance of the conversation needed to respond to your request.
• Basic site usage data such as IP address, browser type, pages viewed, and approximate location, which may be collected automatically by our hosting provider and analytics tools.

We use the information we collect to:

• Respond to inquiries and questions you send us.
• Provide estimates and quotes.
• Schedule and carry out the work you've requested.
• Send appointment, scheduling, and project status updates.
• Improve our website, our services, and the customer experience.

By submitting our contact form, calling or texting us, or checking the SMS consent box on our form, you agree to receive text messages from Midwest Floor Restoration related to your inquiry, appointments, estimates, and follow-ups.

• Message frequency varies.
• Message and data rates may apply.
• Reply STOP at any time to opt out of further messages, or HELP for help.
• Consent to receive text messages is not a condition of any purchase.
• Mobile information will not be shared with third parties for marketing or promotional purposes.

We use a small number of trusted service providers, such as our scheduling, communications, and customer management tools, to operate our business. These providers may process the information you give us only as needed to deliver their service to us.

We do not sell your personal information. We may disclose information if required by law, to enforce our rights, or to protect the safety of any person.

Our website may use cookies and basic analytics to understand how visitors find and use the site. This information is used in aggregate to improve performance and content, and is not used to identify you personally.

We retain information you submit for as long as reasonably needed to respond to your request, fulfill the project, meet tax or recordkeeping requirements, or resolve disputes. We use reasonable administrative and technical measures to protect the information we hold, but no method of transmission or storage is 100% secure.

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.

• Opt out of text messages at any time by replying STOP to any message we send.
• Access or delete your information by contacting us at the email or phone number below. We'll respond within a reasonable timeframe.

We may update this Privacy Policy from time to time. When we do, we'll revise the "Effective" date at the top of this page. Material changes will be reflected on this page; please review it periodically.

Questions about this Privacy Policy or our practices? Contact:

• Midwest Floor Restoration, LLC
• 11966 N Farm Road 51, Walnut Grove, MO 65770
• Email: jd@midwestfloorrestoration.com
• Phone: (417) 861-9305